The change comes after video showed passenger David Dao being pulled from his seat and dragged down the aisle after refusing to give up his seat on the flight.
A physician on the ground assured the crew that "it was not a life-threatening matter", United spokeswoman Maddie King said in an email on Friday, adding that the airline is "reaching out to the customer to apologise and discuss the matter". When no one voluntarily came forward, United selected four passengers at random.
Dr David Dao, 69, who was removed by security personnel in Chicago, sustained a broken nose and lost two front teeth in the violent confrontation. Demetrio said Dao - who was released from a hospital Wednesday night - is poised to become the poster child of an airline industry gone awry. "It got my nail, mostly", he said Mr Bell flicked the scorpion on to the floor and a flight attendant covered it with a cup before throwing it away in the bathroom. "The airline knows some people are going to be missing the flight".
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United Airlines said a man wouldn't give up his spot on a flight.
"We are urging members of Congress to use this as an opportunity to put in place consumer protections that now either don't exist or aren't being enforced by the Department of Transportation", said Sally Greenberg, the group's executive director.
According to reports, the airline announced that the passengers on United Express Flight 3411 on Sunday will receive compensation equal to the cost of their tickets and may take the compensation in travel credits, cash or miles, The Guardian reported.
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People are so mad at United Airlines that over 40 percent of people who have heard about the airline recently also say they would pay more money and endure a layover to avoid flying with the company.
In a statement issued Thursday, United said it "cannot stress enough that we remain steadfast in our commitment to make this right". In an effort to prevent the crew from bumping a seated, paying passenger, the seat dispute will now be settled ahead of boarding. We want respect and we want dignity.
His lawyer later said that Dr Dao found the experience "more horrifying and harrowing than what he experienced when leaving Vietnam".
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