The woman who clashed with an American Airlines flight attendant has secured the services of the same attorney representing Dr. David Dao, who was dragged from a United Airlines plane earlier this month.
American typically does not allow strollers in the passenger cabin.
Overall, airlines must start to put more of an emphasis on customer service, he said.
Passengers say a male flight attendant hit a woman with her stroller, and nearly struck her baby, too. "Then he tried to fight a passenger who stood up for her".
American Airlines passenger, businessman, and church deacon Tony Fierro said he witnessed a harrowing scene in which a mother of two was allegedly hit in the face with a stroller.
The woman is visibly upset and crying as she asks staff members to get her stroller back. At one point a male passenger gets up and demands to know the flight attendant's name.
When the passenger jumps out of his seat, the flight attendant holds his hands out and says, "Try it. Hit me". "You do that to me and I'll knock you flat, ' the man tells the employee".
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A pilot appears to attempt to calm down the flight attendant.
The flight attendant responds with: "Hit me". "Come on, hit me".
The woman was escorted off the plane and the flight attendant returned to the plane a short time later. The airline has a different version of events.
Viral video from Friday shows the explosive argument on an American Airlines flight out of San Francisco.
The airline said it had seen the video and has launched "an investigation to obtain the facts".
"The video that we just saw is a microcosm of the entire problem". "But in the background, we see the pilot, and the pilot is concerned". It said in a statement that it was "deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident". We are making sure all of her family's needs are being met while she is in our care.
'After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their worldwide trip.
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"What we see on this video does not reflect our values or how we care for our customers".
"(Dr. Dao) really is of the mindset that this is an example of why we need fairness, dignity, and being treated right", Demetrio said.
An American Airlines male flight attendant had other ideas.
Facebook user Surain Adyanthaya, who posted a video of the incident, wrote that the flight attendant had forcefully taken the stroller from the woman. It requires that passengers check small strollers at the gate.
Another passenger on the flight, Olivia Morgan, told the New York Times that the flight attendant almost hit the baby with the stroller when he jerked it away from the woman.
The airlines said the woman tried to bring a double-wide stroller down the aisle of a single-aisle A321, television station WFAA reported.
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