United Airlines CEO Attempts To Make Things Right Amid PR Nightmare


After a man is dragged off a United Express flight on Su.

(Audra D. Bridges via AP).

Many are shaming the airline despite the company's CEO issuing a second statement to apologize for the incident.

That bad moment led to Dr. David Dao screaming as he was dragged off an oversold flight Sunday night. Video of police officers dragging the passenger from an overbooked Uni.

The altercation saw Dao bloodied and bruised as officials with the Chicago Department of Aviation dragged him through the aisle of the aircraft.

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Much of the social media uproar stemmed from Dao's status as a paying passenger who was being removed to make room for additional crew members on the overbooked flight.In the ABC interview, Munoz apologized profusely to Dao, his family, passengers and United customers.

Chris Christie (R) said Wednesday that "everybody who flies" knows that United Airlines is "terrible". He also promised to review over-booking procedures and vowed to never again to use law enforcement to take a passenger off an overbooked boarded plane. "We can't do that". All customers on Flight 3411 Sunday are receiving compensation for the cost of their tickets, United said.

Chicago Aviation Commissioner Ginger Evans will also speak.

Fearns had paid about $1,000 for his primo perch on the flight from Kauai, Hawaii, and was already sitting back in comfort enjoying a glass of orange juice when a United employee rushed on and ordered him to leave, he says.

However, in a statement on Tuesday, Munoz changed his tune, declaring that the company would "do better". He then issued an apology. The man said that he was a doctor and needed to get home to treat his patients.

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As of Tuesday, Dao was still in a Chicago hospital recovering from his injuries, his lawyer said. The Rainbow PUSH Coalition organized a protest for Wednesday afternoon. Those documents are often the first steps toward a lawsuit.

Munoz said he has repeatedly reached out to Dao but has had no response. The department announced Wednesday that two more officers have been placed on leave.

No passengers on the plane have mentioned that Dao did anything but refuse to leave the plane when he was ordered to do so.

Anyone can be kicked off an overbooked flight against their will. When no one voluntarily came forward, United selected four passengers at random. Powell said a third officer stepped in and grabbed Dr. Dao when he refused to give up his seat.

"I'm a physician", he can be heard saying.

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