United Airlines changes policy after passenger's forceful remov


Law enforcement officials dragged Dr Dao off a flight departing from Chicago for Louisville, Kentucky, because it was fully booked, and the airline wanted four passengers to make way for staff members. It will require employees seeking a seat on a plane to book it at least an hour before departure, a policy that might have prevented last Sunday's confrontation.

"This can never-will never-happen again on a United Airlines flight", Munoz said Wednesday on "Good Morning America".

United Airlines is changing the way it handles certain situations with passengers and crew members on its flights, almost one week after a man was dragged from an aircraft in Chicago.

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United Airlines crew members will not be able to bump a passenger who is already seated in one of the airline's planes, according to NPR. A day before releasing his statement, Munoz emailed all United employees and said he stood behind the security guards' actions.

The statement is a view shared by many airlines, along with the USA trade group Airlines for America (A4A), which told the Associated Press that overbooking saves costs for passengers.

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When a United Airlines flight attendant approached them to ask if they were in their ticketed seats, they explained that they weren't and asked for an upgrade but were turned down. Passengers said the offers stopped at $800. One of them, David Dao, refused to give up his seat. Members of the Chicago Aviation Department pulled the 69-year-old from his seat slammed his face against a metal armrest and pulled him from the plane.

Many people called for boycotting United Airlines during their public relations nightmare last week, but a recent poll shows why those calls are unlikely to become reality.

The treatment of Dao sparked global outrage, as well as multiple apologies from the carrier, and raised questions about the overbooking policies of airlines.

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In the skit, Hype, who plays both a passenger and a United Airline crewmember, reacts by saying it will be "pure bacchanal" if someone tried to remove a West Indian from the flight.