United Airlines debacle: Was a 'random' computer search really to blame?

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United Airlines has chose to refund the tickets for all the passengers on the flight from which a man was dragged out because it was overbooked, The Guardian reported on Thursday.

On Monday, Munoz was roundly criticized for saying in a statement that he was sorry that the airline had to "re-accommodate these customers".

David Dao was filmed being dragged off the overbooked flight at Chicago O'Hare airport, bloodied and screaming, in a video that was watched millions of times online.

Mr Munoz said he was "upset" by the incident, but added that employees had "followed established procedures for dealing with situations like this", and that the passenger had been "disruptive and belligerent". Sometimes it happens because the airline needs room for employees who are commuting to work on another flight - that's what happened Sunday on United Express.

In an interview with ABC's "Good Morning America" aired Wednesday, United parent company CEO Oscar Munoz said he felt "ashamed" watching video of the man being forced off the jet.

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But once police were aboard the plane, it would have been hard to walk away, especially if they did not know why the passenger was asked to leave, said Kevin Murphy, executive director of the Airport Law Enforcement Agencies Network.

Meanwhile, attorneys for Dao took a step toward legal action Wednesday by filing court papers asking the Cook County court to preserve reports and other material related to the incident.

In this case, the passengers were on the plane when the airline had to bump four people to another flight.

Dao was being treated for his injuries at a Chicago hospital. The family "wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received", Golan said.

Officers with the Los Angeles Airport Police do not get involved in civil matters such as business disputes between airlines and passengers.

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But Demetrio said neither Dao nor his family had heard from United. All but Dao agreed to leave.

By Tuesday afternoon, nearly two days after the Sunday evening events in Chicago, Mr Munoz issued another apology.

"Any one of us could've been that person who was being hauled out of the, hauled out of the plane", Powell said.

Munoz said Dr. Dao can't be responsible in any way because "he was a paying customer".

Shares of United Continental closed down 1.1 percent at $70.71, after falling as much as 4.4 percent earlier. When no one voluntarily went forward, United selected four passengers at random.

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Airlines are allowed to oversell flights, and they frequently do, because they assume that some passengers won't show up. "This is wrong", "Look at what you did to him" and "Busted his lip".

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