United Airlines: Passenger forcibly removed from flight


In cases like this where United doesn't get as many volunteers as it needs, the airline selects passengers who must take a different flight instead, she said. When he refused they followed Department of Transportation protocol and called local law enforcement to forcibly remove him from the plane.

He said that the event was upsetting and they were conducting a review and reaching out to the passenger to resolve the situation.

"The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department", the Chicago Department of Aviation said in a statement on Monday, according to NBC News.

The statement did not release the officer's name and it was not immediately clear which of the three men seen in the now-widely seen video taken by another passenger which one was placed on leave.

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Passengers had already boarded the flight at O'Hare International Airport when United asked for volunteers to take a next-day flight to make room for United staff members who needed to board the flight.

The video shows the man screaming as he is dragged off the plane by uniformed personnel. LoRusso also says a lot of people don't know their rights when it comes to overbooking.

The Chicago Aviation Department said it has suspended one of the officers involved. The airline called for police back-up.

"I think this is a good time to reflect and look inward, especially on the legalities of bumping a passenger and within that - looking at what really is priority at this time", LoRusso said.

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The incident risks a backlash against United from passengers who could boycott the airline as the busy summer travel season is about to begin. However, passengers were allowed to board, and when the flight was filled, the crew said four seats were needed for standby employees.

For the second time in a matter of weeks, United Airlines has hit some bumpy weather after a video of the airline forcibly removing a passenger from a flight bound for Louisville from Chicago April 9 went viral. When the passenger refused to disembark, "a couple of airport security men forcefully pulled the doctor out of his chair and to the floor of the aisle". Officers followed him to the back of the plane. The entire ordeal delayed the flight for at least two hours. Her husband, Tyler Bridges, said United offered $400 and then $800 vouchers and a hotel stay for volunteers to give up their seats.

Adding to their PR problem, United is refusing to comment on the incident, and referring questions to the Chicago police, as if this were a police matter. Then, she said, a third security official came on the plane and threw the passenger against the armrest before dragging him out of the plane.

According to United spokesperson Charlie Hobart, the flight was overbooked.

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Airlines that can arrange another flight to get the passenger to the final destination within an hour of the original reservation are not required to pay the passenger anything.