United CEO says he felt 'shame' over incident with passenger


Verify: Can an airline kick you off a flight that's too full?

(Audra D. Bridges via AP).

The airline released an initial statement to explain that the United Express Flight 3411 in Chicago was fully booked and that staff asked for "volunteers" to take another flight.

As if flying weren't stressful enough, now some passengers may be anxious about being dragged off a flight. Video of police officers dragging the passenger from an overbooked Uni. "He was a paying passenger sitting on our seat in our aircraft and no one should be treated that way, period".

Rev. Jesse Jackson will also lead a protest outside O'Hare's United terminal at 1 p.m. today.

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How many times in the a year ago has United Airlines removed a passenger that has already boarded a plane due to overbooking or other reasons outside the customer's control? The airline offered $800 for passengers to give up their seats, but none of them took the offer.

"This will never happen again", Munoz said in an interview Wednesday with "Good Morning America" on ABC. The Department remains committed to ensuring that airlines comply with consumer protection regulations and will not speculate during the review process on this matter.

The department said it is continuing its investigation.

"Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard". On Thursday, the city's aviation commissioner is expected to address a city council committee about the incident.

"As I think about our business, and our people, the first thing I think is important to say is to apologize to Dr. Dao, his family, the passengers on that flight, our customers, our employees". The man said that he was a doctor and needed to get home to treat his patients. "Instead they've just made it even worse", PR expert Ed Zitron told CNN.

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After some words are exchanged the officer proceeds to throw Cain to the ground and begins to punch him in the head. Just last month, a grand jury cleared Officer Rosen of charges in the shooting death of 23-year-old Henry Green .

Meanwhile, leaders of a key Senate committee have asked United Airlines and Chicago airport authorities to explain what led to Sunday night's incident.

David Dao's lawyers on Wednesday made the first moves toward a lawsuit with an emergency filing in Cook County court.

Dao was one of four passengers selected at random for removal from the overbooked Kentucky-bound flight.

Dao refused to leave voluntarily, a CDA security officer pulled him out of his seat and dragged him down the aisle by his arms.

Overbooking is legal, and most airlines do it in anticipation of no-shows, the US Department of Transportation said.

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Second, if Wolk points out that if this case does go to trial, the case would come down to the jury-another major obstacle for United.