United will no longer use police to remove passengers from overbooked flights


"And this will never happen again on a United Airlines flight-that's my premise and that's my promise".

Asked what the company would do in future if a seated passenger refused voluntarily to leave an overbooked plane, Mr Munoz said: "We're not going to put a law enforcement official to take them off".

"We have not provided our front-line supervisors and managers and individuals with the proper tools, policies, procedures that allow them to use their common sense", Munoz said.

Munoz said he is "ashamed" as a result of the incident, calling the situation a "system failure".

Instead, since they're really bad at decision-making, United sent security guards to drag randomly-chosen passengers off the flight, including a doctor who had to take the flight to see patients in the morning.

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United Airlines (UAL) is vowing law enforcement officials won't again be used in dealing with bumped customers.

The airline announced Wednesday it is "reaching out" to customers on the United Flight 3411 and "offering compensation for their flights". Video of his bloody face and the violent treatment he received has since gone viral, sparking an outcry across the country. Dao says, "Drag me then". A passenger captured video of the ordeal.

Perhaps most despicable, he concluded, was the feckless apology by the CEO of United.

"The Chicago Department of Aviation continues reviewing the details surrounding the incident", said Aviation Department spokeswoman Karen Pride.

"I have students of mine who are crying", he said. "No one should ever be mistreated this way".

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Munoz's latest declarations come just days after he faced criticism for an initial email to employees in which he faulted Dao for being "disruptive and belligerent".

United had fully booked the flight but needed to provide seats for four airline employees who needed to get to Louisville for work.

White House Press Secretary Sean Spicer said that the airline's handling of the incident was "troubling". The airline said that, when no one volunteered, the crew created a list of passengers that would be reassigned to another flight. No one volunteered. United chose to select people at random.

As The Courier-Journal in Louisville, Kentucky, reported Monday, airline passengers were told that the flight was overbooked.

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