British Airways doesn't blame Indian firm for flight disruption


British Airways (BA) chief executive Alex Cruz has said he will not resign over the airline's worldwide computer system failure that stranded thousands of passengers as London's Heathrow airport said the airline expects to run a full flight schedule on Tuesday (May 30).

"At Heathrow, we operated virtually all our scheduled long-haulflights, though the knock-on effects of Saturday's disruptionresulted in a reduced short-haul programme", Sky news quoted a BA spokeswoman said:"We apologise again to customers for the frustration andinconvenience they are experiencing and thank them for theircontinued patience".

BA cancelled all its flights out of Heathrow and Gatwick on Saturday after the IT failure, which shut down all of the carrier's check-in and operational systems and affected call centers and its website.

The disruption occurred on a busier than usual weekend for the airports, with Monday a public holiday in the United Kingdom when thousands of families travel.

The airline was forced to ground all flights in Heathrow and Gatwick airports on Saturday after it experienced an IT system outage around the world. "The root cause was a power supply issue that affected a number of our systems", she said.

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Cruz said the failure was caused by a power surge. Many complained about a lack of information from the airline.

After the outage caused more than 1,000 flights to be delayed or cancelled, including BA's sister airlines in Spain, Iberia and Air Nostrum, focus quickly turned to Mr Cruz's handling of the company, having shut down the airline's computer department a year ago, slashing 700 jobs in the UK.

BA's GMB union has said outsourcing IT jobs to India could have made the problems worse.

Passengers, some of whom had spent the night at London's Heathrow Airport, faced frustrating waits to learn if and when they could fly out.

British Airways' planes were unable to take off from Heathrow and Gatwick airports amid the outage.

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And British Airways - who face a £50 million compensation bill - have now warned travellers that it may be several days before normal service can resume.

More than 1,000 flights were affected.

BA flights to and from three Indian metro cities were also cancelled after the computer system broke down.

The impact of the incident, which began on Saturday, continued with a third day of disruption on Monday, a national holiday in the UK.

London-bound long-haul flights are expected to land on schedule Sunday, it said, but the airline advised customers not to come to the airports "unless you have a confirmed booking for travel".

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