US, French Officials Scrutinize Apple Over Handling of iPhone Battery Issues


The news comes days after Apple confessed to have deliberately throttled CPU performance in older iPhones to extend battery life.

The company also said it will continue working to improve user experience, with plans to release an iOS update in 2018 that will "give users more visibility into the health of their iPhone's battery, so they can see for themselves if its condition is affecting performance".

Apple has reportedly faced shortages of batteries in its stores following the battery replacement programme. "Unlike in Europe and the United States, where the vast majority of new early iPhone X sales came from existing Apple smartphone owners, in urban China there are significant numbers of Huawei, Xiaomi and Samsung customers switching to the new iPhone models, which they deem a cut above the rest".

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As reported by Watson, emergency services were called to the Apple Store shortly after 10:00am on Tuesday, forcing around 50 customers and employees to leave the building temporarily while responders acted upon the smoking battery. Apple also announced it would lower the price of replacement batteries.

Apple is now offering people battery replacements for $29, they previously charged $79 to replace you smartphones battery.

"Apple's proposed solutions have prompted additional criticism from some customers, particularly its decision not to provide free replacement batteries", Thune said, according to a report in the Wall Street Journal.

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For now, it appears that Apple's efforts to correct its past mistakes might be too little and too late. Apple did not respond immediately to Newsweek's request for comment.

Among the 26 lawsuits is law firm Hagens Berman which claims Apple "secretly" installed a code to intentionally slow down iPhones.

The authorities opened a preliminary investigation on January 5 against Apple for "programmed obsolescence" and "deceit" after receiving a complaint, according to an official who asked not to be named in line with policy.

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