Google Pixel is at the center of a new class action complaint


The Google handsets that have started to receive the Android Security Update include the Nexus 5X, the Nexus 6P, the first generation Pixel handsets - the Google Pixel and the Google Pixel XL and the newer phones the Google Pixel 2, and the Pixel 2 XL. The lawsuit alleges that it "compromises the phone's core functionality, preventing consumers from communicating by voice call and from using features like Google Assistant". In fairness, Anbar wasn't within his one-year warranty period when he reported the problem to Google, having purchased the phone in December 2016 and reporting the issue in January of this year. However, agents claim that the defect occurred in only 1 percent of products sold and assured its customers that they would be addressing the issue immediately.

Google is said to have blamed a "hairline crack in the solder connection on the audio codec". However, the lawsuit further states that even the replaced units were defected and the microphone issue persisted on the Pixel smartphones. Not to mention the majority of plaintiffs in the class action were no longer covered under their original warranty due to the intermittent nature of the flaw. A sizable number of Pixel and Pixel XL users began to report microphone issues after both phones launched in October 2016.

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Specifically, Patricia Weeks of Florida and Waleed Anbar of California are taking action over Google's refusal to offer a refund or replacement for Pixel smartphones that are plagued with "defective microphones".

Google's direct communication with customers over the microphone issues appears to be limited to this page of its forums, where it advises persons with faulty phones to contact Google's support or authorized service partners if you're out of warranty. Pixel users can find this option under the Settings menu on their Pixel devices or simply by clicking on the Help Center.

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In response to Pixel 2 complaints, Google extended customers' standard warranties to two years but this does not apply to original Pixel owners.

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