'Cut cable' causes major Triple Zero emergency number outage


"NSW Police have been made aware of an intermittent Telstra Network issue affecting the receipt of Triple Zero ('000') phone calls".

A Telstra cable was cut between Orange and Bowral in NSW at 2.05am this morning. "A @Telstra fibre fix crew has been dispatched".

They said they are working to restore services as soon as possible, but WA is now still experiencing some interruptions.

Vodafone has tweeted that Victorians who don't get through should "keep trying" as per advice from emergency services.

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There are still intermittent interruptions to emergency calls in New South Wales, Victoria, Queensland, South Australia, and Western Australia.

"We're making every attempt to call them back", he said.

Telstra also said at 5:49am on Twitter that, "Routers impacted by the cable cut were restored about 4:50am today and services progressively returned to normal. Current impact mostly in NSW and some interruptions in VIC, SA and WA", Telstra said in the post.

Other states have similar arrangements, but Queensland is not affected by the disruption.

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South Australia is now receiving emergency calls without issue.

The cause of the outage is under investigation.

Commonwealth Bank also apologised to customers who were experienced difficulties due to supplier network issues.

At that time, NSW Police were concerned the outage would affect emergency calls, and advised people requiring help to use a landline or call from a mobile on another carrier.

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