With less than two weeks to go before the coffee chain closes stores nationwide to educate its almost 175,000 workers on how not to discriminate against others, Starbucks (SBUX) this week found itself apologizing for doing just that.
The U.S. coffee chain Starbucks is in hot water again this week, after a Latino man in Los Angeles said he received his drink order with a racial slur written on it.
The customer, who wishes to only be identified by his first name - Pedro - told Telemundo 52 that the word "beaner", not his name, was printed on the two beverages he ordered.
"I didn't accept it because it's like an insult overall", he said, according to NBC.
"Out of all the names they could've put on his coffees for "misunderstanding" him they decide to put 'beaner, '" Priscilla Hernandez told CNN.
The incident comes just weeks before Starbucks plans to close all of its stores for racial-bias training on May 29.
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Staff reportedly offered him a $50 gift card, which he refused as an "insulting" gesture.
"This is not the experience that we want for our clients", the statement read. "We have apologized to the customer directly and are working to make things right".
A friend of Pedro's spoke with a local CBS News affiliate about the Starbucks incident this week, describing him as sad following the event.
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A spokesperson for Starbucks told INSIDER that "this kind of mistake is unacceptable". "Also, we are investigating the incident to ensure this will not be repeated".
Last week, Starbucks officially changed its bathroom policy to allow those who haven't purchased anything to use restrooms, USA Today reported.
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