Transgender woman says CVS pharmacist refused to fill hormone prescription


Although Hall acknowledged that CVS had received a ideal score from the Human Rights Campaign for its policies related to LGBTQ equality ― a fact also touted in the company's statementshe said "measures should be in place to ensure no other customer is humiliated like I was".

Hilde Hall said she had been prescribed the medication by a hormone expert prior to visiting the pharmacist, at CVS pharmacy, where she was questioned her loudly in front of other customers.

But when she gave her prescription to the pharmacist, he denied her the medication without giving a reason, she wrote. "He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions", Hall recalls.

Hall said she was mortified and distressed, adding that the pharmacist wouldn't hand the prescription note back to her so she could take it to another drugstore.

Last month in Arizona, a Walgreens pharmacist denied a woman's prescription to end her pregnancy after a doctor told her the fetus was no longer viable, KPHO reported.

After Hall filed the complaint, a CVS representative contacted her and apologized for the pharmacist's behavior, Steve Kilar with the ACLU of Arizona said Friday.

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A pharmacist working for CVS in Arizona refused to fill a trans woman's hormone prescription and is no longer employed by the company, according to statements released from the woman, Hilde Hall, on Thursday and the company on Friday.

According to CNN, CVS apologized for the incident: "CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", the company said. "His actions did not reflect the company's values or commitment to "inclusion, nondiscrimination and the delivery of outstanding patient care", CVS said in its statement".

In Hall's case, she said she complained to CVS, and never got an apology.

Arizona is one of six states that allow pharmacies and pharmacists to refuse to fill some medications - usually those related to emergency contraception - on religious or moral grounds. The state law does not mention hormone therapy prescriptions.

In her essay, Hall explained why she didn't want to engage with the pharmacist. "In such instances, the pharmacist is required to notify us in advance about such a religious conviction, so that we can ensure there are other arrangements in place to ensure the patient's medication needs are promptly satisfied", he said in an email.

Hall said she was "elated" when she left her doctor's office April 24 with three prescriptions.

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CVS says the lack of response was an unintentional oversight.

"She's obviously not the first person this has happened to, so the more people we can make aware of the problem, the better", he said.

"So far what I have experienced is a lot of dirty looks and a lot of some people spitefully using the wrong pronouns", Inderrinden said.

ACLU Senior Staff Attorney Joshua Block said the assurances from the pharmacy chain are important at a moment in time when the Trump administration has signaled its intent to roll back health care protections for transgender and non-binary individuals.

Walgreens policy requires pharmacists who morally object to filling a prescription to refer it to another pharmacist or manager "in a timely manner", which Arteaga's pharmacist did not do.

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